North Tonawanda residents have received incorrect water bills due to a printing error, city officials announced this afternoon.
The quarterly bills that were mailed were duplicates of residents' June bills. Residents will have additional time to pay the bills, the city said.
4:18 p.m.: The city's vendor, who has agreed to cover all the costs of the second printing and mailing, is American Business Solutions.
3:59 p.m.: The city issued the following statement about the situation this afternoon:
"The water bills that were recently mailed to all residents are incorrect as the result of a printing error on the part of the City’s vendor. The bills are a duplicate of the June bill.
The City contracts with a vendor to print and mail the City Water bills. The vendor has acknowledged that the error was on their end and was through no fault of the City. The vendor has also assured the City that taxpayers will not incur any additional cost as the result having to reprint and re-mail the third quarter water bills. Residents can expect a replacement bill by the end of the week. The due date will be extended to September 20, 2010. The City apologizes for this inconvenience to our residents.
Residents with questions can contact the Water department at 695-8531."
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government | North Tonawanda
