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Standby Program to facilitate last-minute ticket availabilities

By Mike Harrington

Why are Sabres games not selling out? Why are tickets to games previously announced as sold out (like the Super Bowl Sunday contest with Florida) suddenly becoming available? Why is the team sending out e-mail blasts and text alerts about last-minute ticket availability?

It's because the new CBA requires teams to reserve an increased number of tickets for players, referees and league officials. When these tickets go unused, they become available for purchase the day of the scheduled home game. The Sabres announced Wednesday they are trying to streamline this process by the creation of the "Sabres Standby" program (think airlines).

The program gives fans an opportunity to be part of a queue of potential ticket-buyers that are eligible to purchase from a limited quantity of tickets for home games. Starting tonight at 7, fans can sign up to be part of the queue for Friday’s game against Boston. 

Fans must sign up at Sabres.com/standby and can only do so beginning 48 hours prior to each desired game. Enrollment will consist of providing contact information, first and second option for seating locations, desired price range and number of tickets requested. After enrolling, patrons will be sent a confirmation message with further instructions.

The team will contact individuals directly about their requests once tickets are released (usually by 1 p.m. for a 7 p.m. game). Selected fans have a 30-minute window to accept or reject the ticket order.

The team is planning to have a dedicated customer service rep to serve as a sort of gameday concierge for the program, as well as a dedicated phone line.

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John Vogl

John Vogl

John Vogl has been covering the Sabres since 2002-03, an era that has included playoff runs, last-place finishes and three ownership changes. The award-winning writer is the Buffalo chapter chairman for the Professional Hockey Writers’ Association.

@BuffNewsVogl | [email protected]

About Sabres Edge


Mike Harrington

Mike Harrington

Mike Harrington, a Canisius College graduate who began his career as a News reporter in 1987, has been covering the Buffalo Sabres since 2007. He is a member of the Professional Hockey Writers' Association and can vouch that exposed flesh freezes instantly when walking in downtown Winnipeg in January.

@BNHarrington | [email protected]


Amy Moritz

Amy Moritz

Amy Moritz, a native of Lockport, has a bachelor’s degree in journalism/mass communication from St. Bonaventure University and a master’s degree in humanities from the University at Buffalo. An endurance athlete, she has completed several triathlons, half marathons and marathons.

@amymoritz | [email protected]

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